Get the Facts: How Kentucky's new drivers licensing system plans to save drivers time
Kentucky will launch a new driver's licensing system, the Kentucky Information Network for Driver Licensing, in June, replacing decades-old software to improve services at regional offices and online.
KINDL will enhance customer experiences both in person and online, according to Allen Blair, a spokesperson for KYTC.
“It will be able to provide a better experience both on the back end with our customer service centers in our 35 regional offices, as well as provide a gateway to new and better online services,” Blair said.
Blair explained that KINDL will allow users to create accounts and pre-apply for licenses, saving time by preparing documentation and information in advance.
While certain tasks, such as taking a driver’s permit test, will still require an in-office visit, other services — license renewals, address changes and lost license replacements — can be completed online through the KINDL “My Drive” account.
Blair said fewer in-office visits should further reduce wait times at regional offices.
“Right now, our wait times are 16 minutes on average across the state for walk-in customers and about 10 minutes for appointment. So, you know, we're seeing great success there, and we're going to build on that with this new system,” Blair said.
The transition to KINDL will require temporary adjustments. All regional licensing offices will close on June 4 and 5 to implement the new system.
From June 8 to 18, office hours will be reduced to 8 a.m. to noon for walk-ins, with the remainder of the day reserved for appointments.
“Our goal is to make sure that everyone is served. We don't want someone coming in with the new system, encountering an error, and having to wait for a lengthy period of time. So, we're building in some time into the daily schedule so that we can serve everyone that needs it,” Blair said.
KYTC advises residents to schedule appointments early if they need services in June to avoid potential delays during the transition period. Walk-ins will still be allowed during reduced hours from June 8-18.
